Senior Service Operations Analyst

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Costa Rica – Remote

🇺🇸 United States – Remote 🇨🇷 Costa Rica – Remote

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Support the day-to-day health and continuous improvement of IT services • Coordinate Problem Management activities, including tracking problem records, actions, and closure steps • Schedule and support root cause analysis (RCA) sessions and document outcomes and follow-ups • Monitor corrective actions to ensure ownership, progress, and completion • Create and maintain dashboards and reports to share operational insights and trends • Support Change Management by reviewing change records and coordinating change and release activities • Identify opportunities to improve processes through automation, better tools, and AI-assisted solutions • Report to the Director of AppOps

🎯 Requirements

• 3+ years of experience in IT service operations, ITSM, or similar roles • Working knowledge of ITIL practices, such as Incident, Problem, and Change Management • Experience with tools such as ServiceNow, Jira, and/or Confluence • Strong analytical skills and experience with reporting tools like Excel, Power BI, Tableau, or similar • Clear communication skills with the ability to work effectively with diverse teams and stakeholders • Experience with automation or AI tools is a plus, but not required

🏖️ Benefits

• Medical insurance • Life insurance • Dental insurance • Asociacion Solidarista • International Share Save Plan • Flex Work/Work from home • Paid time off • Annual Performance Bonus • Education Reimbursement • Family Bonding • Bereavement Leave • Referral Program • DEI, work/life balance, development, wellness, reward and recognition, volunteering