Manager, Field Operations

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $80.8k - $129.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead programs, systems, reporting, analytics, knowledge management, and training functions supporting the Field Operations organization • Provide leadership and direction to a team of Project Managers responsible for knowledge article governance, training development, operational analytics, reporting, dashboards, and technology platforms • Partner with Field Operations leadership, supported business functions, and technology teams to ensure tools, processes, data, and resources support efficient and consistent services • Drive operational effectiveness through process improvement, project execution, technology optimization, reporting solutions, and organizational readiness initiatives • Support service delivery performance, continuous improvement efforts, and the long-term evolution of the Field Operations operating model • Collaborate with the Director and operational leaders to improve associate capability, organizational effectiveness, and the field support experience

🎯 Requirements

• Bachelor's degree in Business, Project Management, Operations, Information Technology, Organizational Development, Data Analytics, or related field, or the equivalent through a combination of education and relevant work experience • 8 years of experience in project management, program management, business operations, process improvement, service delivery, analytics, technology enablement, or related functions • 3 years of leadership experience managing project managers, analysts, program managers, or other professional-level associates • Demonstrated experience leading multiple concurrent projects, initiatives, or operational programs across cross-functional organizations • Experience partnering with business leaders to identify needs, prioritize work, and deliver solutions that improve operational effectiveness • Experience overseeing reporting, analytics, knowledge management, training, technology platforms, or process improvement functions • Strong analytical and problem-solving skills with the ability to evaluate complex business challenges and develop effective solutions • Demonstrated ability to influence stakeholders and drive results in a matrixed environment without direct authority over all participants • Advanced verbal, written, presentation, and facilitation skills with the ability to communicate effectively across all organizational levels • Preferred: Experience supporting service delivery, shared services, contact center, field operations, or operational support organizations • Preferred: Experience with Salesforce, reporting platforms, dashboard development, workflow automation, knowledge management systems, or learning management systems • Preferred: Experience leading business transformation, operational readiness, process improvement, or change management initiatives

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • High Performing, Connected Culture