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Senior Analyst, Client Insights

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đŸ”„ 3 minutes ago

đŸ‡ș🇾 United States – Remote

đŸ’” $124k - $145k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

🩅 H1B Visa Sponsor

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Logo of Extend

Extend

201 - 500 employees

đŸ›Ąïž Insurance

📩 Logistics

đŸ›ïž eCommerce

Insurance ‱ Logistics ‱ eCommerce

Extend is a company that helps merchants generate revenue and protect their customers through modern product and shipping protection solutions. They offer protection plans from product failure and accidental damage to shipping issues like porch pirates and damaged deliveries. Extend provides a platform that is easy to integrate with eCommerce platforms like Shopify and BigCommerce. This enables merchants to easily offer protection plans and manage claims, with most being resolved in 90 seconds or less. The company focuses on improving profit margins and enhancing the customer experience by offering easy claim filing and turning customers into long-term advocates.

📋 Description

‱ Serve as the analytical bridge between Sales and prospective/existing merchants ‱ Translate data and analysis into business cases, pricing models, and compelling financial narratives ‱ Partner with Merchant Success to build analyses demonstrating ROI, justifying expansion, and supporting renewal conversations ‱ Interact directly with merchants and potential merchants to understand reporting needs ‱ Build strong relationships and deliver a best-in-class analytics and support experience for large consumer brands ‱ Analyze product data and work with product and engineering teams to drive product improvements ‱ Help build the product roadmap ‱ Use data to protect and empower merchant partners and drive sales and merchant retention

🎯 Requirements

‱ 4-7 years of experience in a business analytics, business intelligence, or Technical Account Manager role ‱ Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry ‱ Experience using data and analysis to drive business decisions for ecommerce companies or consumer brands ‱ Experience in one or more of the following brand verticals is a plus: Jewelry, Furniture / Home Improvement, Consumer Electronics, Auto Parts, Sporting Goods, or Eyewear ‱ Experience working cross-functionally to drive business and product improvement ‱ Experience with SQL, including querying large datasets, writing clean, efficient code, and understanding optimal data modeling ‱ Experience with Snowflake ‱ Familiarity with Tableau ‱ Understanding of how to use AI to drive process improvement and efficiency across the organization ‱ Strong communication skills to explain data clearly to technical and non-technical audiences ‱ Self-starter mindset with the ability to ask good questions, investigate problems independently, and know when to involve others ‱ Must be eligible to work in the United States; Extend does not provide immigration-related sponsorship for this role

đŸ–ïž Benefits

‱ Competitive salary based on experience ‱ Full medical benefits ‱ Dental and vision benefits ‱ Stock in an early-stage startup growing quickly ‱ Generous, flexible paid time off policy ‱ 401(k) with Financial Guidance from Morgan Stanley ‱ Collaborative and supportive environment

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