Inside Sales Account Manager

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

⬇️ Inside Sales

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Exterro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🛍️ eCommerce

🔒 Cybersecurity

💰 Private Equity Round on 2022-07

eCommerce • Cybersecurity • Legal Tech

Exterro is a comprehensive platform that empowers organizations to manage data risks through a combination of e-discovery, data privacy, cybersecurity compliance, and digital forensics solutions. Founded in 2008, Exterro utilizes innovative technologies, including artificial intelligence, to streamline and optimize critical legal and compliance processes. With a growing client base of over 3000 organizations and a team of 750 employees, Exterro has become a trusted partner across various industries, helping organizations navigate the complexities of data management and governance.

📋 Description

• Drive ARR growth through cross-sell and upsell opportunities within the existing customer base • Convert SMB leads generated by Marketing and the BDR team • Manage and nurture non-assisted e-commerce opportunities to increase initial ARR and convert digital-only sales into managed accounts • Maintain a high-velocity pipeline using Salesforce and Gong, leveraging MEDDPICC to qualify opportunities and articulate value • Own the end-to-end renewal process and mitigate churn through proactive engagement • Serve as the first point of contact for customer challenges and coordinate with internal teams on technical support • Build long-term relationships with stakeholders and help customers realize ROI from Exterro’s data risk management solutions • Partner with Marketing and BDR teams to improve lead handling and SMB conversion rates • Stay current on products, market trends, and competitor insights • Forecast new business and renewal revenue using Command of the Sale insights • Resolve support inquiries and support onboarding milestones • Apply security and privacy best practices in all work activities

🎯 Requirements

• 1-2 years of proven experience in a high-volume, digital-first sales or account management environment • Strong knowledge of SaaS solutions, cloud-based software, and subscription business models • Exceptional interpersonal, negotiation, and communication skills • Ability to thrive in a metrics-driven environment focused on KPIs and quotas • Track record of hitting and exceeding expansion ARR and net-new SMB business targets • Ability to provide high-level support and problem-solving while maintaining focus on revenue growth • Proficiency in Salesforce, Gong, and MEDDPICC • Successful completion of a background check • Participation in mandatory security and privacy training • Adherence to security and privacy policies, procedures, and standards • Ability to protect the confidentiality, integrity, and availability of information and systems

🏖️ Benefits

• Variable pay, equity, bonus and/or other forms of compensation may be included • Health insurance • Retirement plans • Flexible paid time off • Learning, development and upward mobility opportunities • Professional development support • Innovative, inclusive, and collaborative work environment • Remote-first work arrangement