Senior Product Manager, Post Order Experience

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ezCater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

💰 $100M Series D on 2021-12

Food & Beverage • Logistics • Consulting

ezCater is a platform that provides businesses with catering solutions, allowing companies to order food for meetings and events from a diverse range of restaurants and caterers. The platform enables users to easily manage orders, ensuring that all dietary preferences and business needs are met seamlessly. With a focus on corporate clients, ezCater streamlines the catering process, making it more efficient for organizations to feed their teams and guests.

📋 Description

• Own the product strategy and execution for the post-order customer experience • Use data and research to develop hypotheses that improve customer experience, retention, and self-service • Identify ways to encourage reviews, favorites, reward points redemption, and reordering • Build intuitive tools for customers to manage orders without customer care assistance • Set and own KPIs and iteratively experiment to improve outcomes • Drive the vision and roadmap for post-order experience, including order management, visibility, reviews, and rewards • Evangelize the roadmap and vision using research and data • Build deep empathy for ezCater users and champion their needs • Lead cross-functional product initiatives with Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service • Identify areas for innovation and improvement and implement strategies to maintain an exceptional marketplace user experience • Create and monitor success metrics • Travel to Boston quarterly for planning and business reviews

🎯 Requirements

• 5+ years of product management experience focused on consumer-facing e-commerce products • Marketplace experience is a plus • Post-order experience is a plus • Proven experience innovating on behalf of customers • Deep analytic ability and comfort manipulating data • Ability to build hypotheses to inform innovative solutions • Fluency with AI tools such as Claude for prototyping and improving execution speed • Strong teamwork and collaboration skills • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events • Applicants must not require employer sponsorship for work visas or legal permanent residence • Background check may be required following a conditional offer

🏖️ Benefits

• Market competitive salary • Stock options • 12 paid holidays • Flexible PTO • 401K with ezCater match • Health, dental, and FSA • Long-term disability insurance • Mental health and family planning resources • Remote-hybrid work from the Boston office, home, or a mixture of both • Employee meal program when in the office • Career growth opportunities • Work/life harmony • Responsibility and autonomy