Care Management Coordinator

🕒 September 10

🧀 Wisconsin – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

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Logo of Family Health Center

Family Health Center

201 - 500 employees

Founded 1974

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

Healthcare • Non-profit • Wellness

Family Health Center is a community-based health center providing primary care, dental care, pharmacy services, and substance use treatment across multiple locations. It partners with local programs and receives federal support (HRSA) to deliver accessible, patient-centered care and resources for underserved populations.

📋 Description

• Conduct outreach to patients/families to promote access to primary care, preventive services, and community resources • Assist patients/families with healthcare-system navigation, appointment scheduling, referrals, and support services • Build trusting relationships to support engagement in care and adherence to treatment plans • Identify barriers to care, including transportation, insurance, food insecurity, and housing, and connect patients/families with appropriate resources • Provide culturally appropriate health education on chronic disease management, preventive health, medication adherence, and wellness • Support care management staff and clinical teams through follow-up calls and care coordination • Document patient interactions, services, and outcomes in EHR or designated systems • Participate in multidisciplinary team meetings and case conferences • Maintain confidentiality and professional boundaries while fostering patient empowerment and self-advocacy • Participate in continuing education, training, and quality improvement initiatives • Process and track incoming and outgoing referrals • Maintain scheduled work hours and reliable attendance • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Associate’s degree in health, human services, or related field preferred • Minimum of two years’ experience in a healthcare or social service setting, preferably in care coordination, case management, or patient navigation • Knowledge of healthcare systems, community resources, and social determinants of health • Proficiency with computers and electronic health record (EHR) systems • Strong communication, organizational, and problem-solving skills • Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines • Bilingual in English and Spanish preferred

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