VIP Account Manager

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $79k - $99k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FanDuel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎮 Gaming

⚽ Sports

💰 Series E on 2017-09

Gaming • Sports

FanDuel is America's #1 Sportsbook and an innovative sports-tech entertainment company that is transforming how consumers engage with their favorite sports, teams, and leagues. As the premier gaming destination in North America, FanDuel Group encompasses a portfolio of brands in gaming, including sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, such as FanDuel and TVG. The company operates in all 50 states and serves 17 million customers, while being a subsidiary of Flutter Entertainment plc.

📋 Description

• Manage a portfolio of FanDuel customers • Provide enhanced proactive one-stop service to encourage loyalty • Ensure Compliance and Responsible Gaming ideals are central to all activities • Collect and document customer profiles • Develop relationships and offer tailored rewards through regular correspondence • Meet predetermined productivity, quality, and Service Level Agreement targets • Provide detailed reports on the customer portfolio, including satisfaction rates and product feedback • Ensure bonuses, gifts, and hospitality invitations comply with business and compliance requirements • Meet and host VIPs at hospitality events • Deliver against company responsible gaming protocols • Mentor and develop VIP Hosts within the team

🎯 Requirements

• Minimum 2 years of experience in high end customer service field preferred • Excellent verbal and written communication skills • Business to Customer Sales experience preferred • Knowledge of online gaming industry essential • Passion for providing top level service • Confident and people focused personality • Excellent analytical skills and experience with Excel • Strives to meet targets and deadlines • Excellent organizational and planning skills • Understanding of Marketing processes preferred • Willing and able to work non-traditional business hours • Travel for this role is expected around 25% of the time

🏖️ Benefits

• Health plans, including fertility and family planning programs, mental health support, and fitness benefits • Paid time off (PTO) and sick leave • Annual bonus and long-term incentive opportunities based on performance • 401(k) with up to a 5% match • Commuter benefits • Pet insurance • Medical, vision, and dental insurance • Life insurance • Disability insurance • Paid personal time off • 14 paid company holidays • Paid sick time in accordance with applicable state and federal laws