Customer Care Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Farmers Insurance is a prominent insurance company providing a wide range of insurance products to customers. They offer car, motorcycle, boat, and other vehicle insurance, as well as a variety of property insurance options including homeowners, renters, and landlord insurance. Additionally, Farmers Insurance provides life insurance products and business insurance solutions. They also have specialized insurance for pets, rideshare drivers, and offer personal umbrella policies. Farmers Insurance is dedicated to ensuring the security and privacy of their customers, offering a comprehensive portfolio of insurance services across the United States.

📋 Description

• Supervise assigned team members to maximize positive customer experiences for internal and external customers • Identify, understand, and resolve customer inquiries • Focus on risk acceptability guidelines and favorable profitable business results • Lead team members to maximize team and company performance • Communicate company strategies related to products and philosophies and monitor team understanding • Review and analyze individual team member performance to maintain risk selection and financial control integrity • Inspire, develop, and mentor assigned team members and employees in other units as requested • Monitor customer experience, work product quality, efficiency, and compliance with company and regulatory guidelines • Create and implement plans to improve team performance and develop individual skills • Ensure team members meet individual and team performance goals • Communicate individual performance and provide team performance information to assigned Manager or Director • Respond to customer inquiries as requested • Partner with other leaders to develop, pilot, and execute process, quality, and defect-reduction improvements and special projects • Maintain current knowledge of procedures, methods, contractual provisions, and regulatory requirements • Participate in insurance- and industry-related courses or seminars as necessary • Support and advocate the organization’s strategy and Farmers’ core values • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • Bachelor's degree preferred • Related experience in a senior service support role required • Advanced understanding of contact center processes and customer needs • Knowledge of established procedures, methods, contractual provisions, and regulatory requirements • Valid, local legal authorization to work in the country where the role is based at the time of hire • Ability to continuously operate a computer for extended periods of time, up to a full work shift • Ability to sit or stand for extended periods of time, up to a full work shift • Ability to occasionally reach overhead and below the knees, including bending, twisting, pulling, and stooping • Ability to occasionally move, lift, carry, and place objects weighing 0–10 pounds without assistance • Ability to listen to, interpret, and differentiate auditory information at normal speaking levels • Ability to visually verify, read, and locate information and materials • Physical dexterity to repetitively operate a keyboard and other office equipment up to a full work shift

🏖️ Benefits

• Competitive salary opportunities • Performance-based bonuses • Comprehensive benefits • Ongoing training and development resources