Operations Support Representative

Job not on LinkedIn

🔥 3 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Serve as a primary point of contact for customers requiring assistance with complex or escalated issues • Take ownership of customer inquiries and manage issues through resolution from beginning to end • Research customer concerns and determine effective solutions • Collaborate with internal and external partners • Provide timely follow-up and communication • Document customer interactions and resolutions • Develop expertise across multiple business functions • Meet quality, productivity, attendance, and schedule standards • Anticipate customer needs and deliver an exceptional experience • Support evolving business priorities and assignments

🎯 Requirements

• 2+ years of customer support, customer service, or equivalent experience • Ability to work an 8-hour shift • Dedicated home office/workspace • High-speed internet connection • Ability to perform basic PC and hardware troubleshooting • High School Diploma or GED • Passion for customer service • Strong problem-solving skills • Excellent communication skills • Ability to manage multiple priorities • Resourceful and self-motivated • Strong ownership and accountability • Collaborative mindset • Positive can-do attitude • Ability to handle challenging situations • Commitment to quality results

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) • 112 Hours of PTO • 7 observed paid holidays • 1 floating holiday • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs • Some roles may be eligible for overtime pay, in accordance with federal and state requirements