Client Support Representative – Healthcare Revenue Cycle

🔥 11 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $65.9k - $114.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Manage and resolve complex issues escalated from internal teams and external clients • Partner with clients, payers, trading partners, and internal technical teams to investigate, troubleshoot, and resolve issues • Troubleshoot and resolve complex product, system, and workflow-related issues • Investigate and resolve payer-related and transaction-processing issues • Serve as an escalation point for Customer Support, Client Relationship Management, and other teams • Manage a high-volume caseload of support requests, incidents, and inquiries while meeting service level expectations • Communicate with clients through support cases, email, telephone, and virtual meetings • Determine issue severity, scope, and effect and coordinate appropriate resolution efforts • Collaborate with technical teams, payers, vendors, and trading partners on client-affecting issues • Analyze, troubleshoot, and maintain client and user configurations • Participate in projects including testing, implementations, process improvements, and operational plans • Create, maintain, and enhance knowledge base documentation using KCS best practices • Identify recurring issues, trends, and process improvement opportunities • Maintain understanding of supported products, workflows, and industry standards

🎯 Requirements

• 2+ year's experience with healthcare workflows, payer processes, and electronic healthcare transactions is beneficial • 2+ years' experience with healthcare industry standards such as ANSI X12 transactions is beneficial • 2+ years' experience using CRM or case management systems, such as Salesforce, is beneficial • Bachelor's degree in business, healthcare management, or a related field is beneficial • 2+ years; experience in healthcare technology, healthcare operations, revenue cycle management, technical support, or a related field • Experience supporting client-facing software applications • Experience working with healthcare providers, payers, clearinghouses, or healthcare technology solutions

🏖️ Benefits

• Flexible Time Off: 15 Days • Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays