Bilingual Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Assist with daily call volume, with service level taking priority • Provide accurate resolutions to customer inquiries professionally and courteously • Ensure customer needs are met through phone, email, written correspondence, and other interactions • Meet Quality Assurance requirements and other key performance metrics • Professionally handle and resolve escalated issues • Act as first-tier support for all customer inquiries on behalf of Globe Life Inc. • Effectively communicate and resolve each customer issue • Assist with department and company initiatives as needed • Perform all other duties as assigned

🎯 Requirements

• High school diploma or Equivalent • 1 year of customer service experience in a similar role • Fluency in Spanish and English, speaking, reading, and writing • Excellent verbal, written, and listening communication skills • Ability to ask probing questions, understand concerns, and overcome objections • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Internet knowledge • Ability to learn new computer systems • Knowledge of customer service principles and practices • Team-oriented mindset with commitment to achieving team and organizational goals • Ability to listen, understand client needs, and exceed service and quality expectations • Professional, friendly attitude with the ability to quickly build rapport with customers • Detail-oriented with flexibility in schedule • Willingness to work shift work and overtime • Ability to sit 90% of the workday with heavy computer and phone usage • Reliable and predictable attendance of assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets