Director, Implementation Services

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York, North Carolina, +2 more states – Remote

🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $200k - $225k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Faro Health Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $20M Series A on 2023-02

Healthcare • Consulting • Logistics

Faro Health Inc. is a company that specializes in streamlining and optimizing the development of clinical trial protocols using its AI-enabled software platform. The company's solutions are focused on enhancing the efficiency, consistency, and quality of clinical trials by providing tools for data-driven protocol design and seamless collaboration. Faro Health's platform also aims to reduce patient burden, trial risk, and costs, while increasing the speed of clinical research progress. Through their Study Designer tool and generative AI Co-Author, Faro Health enables research teams to create and implement complex clinical trials more effectively.

📋 Description

• Lead end-to-end technical implementation of Faro across customer environments • Translate requirements into secure, scalable configurations, integrations, and workflows • Own infrastructure setup with customer IT and Faro DevOps, including environments, SSO/SAML, identity provider configuration, user access, service accounts, APIs, and technical prerequisites for go-live • Scope, coordinate, and troubleshoot API integrations and system connections • Work across customer IT, DevOps, Product, and Engineering to resolve issues and keep implementations moving • Define, configure, validate, and troubleshoot JSON-based field mappings connecting customer and third-party data to Faro’s structured data model and downstream systems • Develop, test, and refine custom AI prompts for customer-specific data ingestion and protocol authoring workflows • Extract, classify, transform, and structure clinical content • Translate customer requirements into configuration changes, scripts, workflow adaptations, data transformations, and third-party connections • Build repeatable implementation playbooks, standards, and processes to improve consistency and time-to-value • Manage a Project Manager responsible for implementation timelines and deliverables • Partner with Customer Strategy, Solutions Onboarding, Product Experience, Product, DevOps, and Engineering • Own customer-side implementation from technical discovery through go-live

🎯 Requirements

• 8+ years in Professional Services, Solutions Architecture, Technical Implementation, Integration Services, or a similar customer-facing technical SaaS role • Strong hands-on experience with enterprise SaaS infrastructure, including SSO/SAML, identity providers, APIs, authentication, service accounts, and customer system integrations • Experience configuring and troubleshooting structured data mappings using JSON or similar formats • Strong understanding of how data moves between systems • Experience developing or iterating AI prompts or rules-based logic for data ingestion, content transformation, or workflow automation • Ability to work directly with customer IT and technical teams while translating technical concepts for non-technical stakeholders • Strong problem-solving and troubleshooting ability across infrastructure, integrations, data, and application configuration • Ability to build scalable processes • Based on the U.S. East Coast • Preference for candidates in Massachusetts, Connecticut, New York, Pennsylvania, or North Carolina • Able to travel up to 30% • Nice to have: experience in life sciences, clinical development, or another regulated enterprise software environment • Nice to have: familiarity with clinical data, structured data standards, or protocol design workflows • Nice to have: experience building or scaling an Implementation, Professional Services, or Technical Services function and/or deeper experience with generative AI workflows

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic) • Short Term and Long Term Disability • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed) • Training & Development Reimbursement • Hybrid Work Environment • Peer-to-peer bonus program • Company/department outings and events • Stock Option Plan • Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine • Flexible working hours • Remote-friendly ways of working • Periodic travel for in-person collaboration and team events • Equity as a major component of total compensation