Membership Director

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Institutes

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

📚 Education

🤝 Non-profit

Insurance • Education • Non-profit

The Institutes is a not-for-profit organization founded in 1909 that educates, elevates, and connects professionals in risk management and property-casualty insurance. With 115+ years of history, it serves roughly 1. 1–1. 3 million professionals and individuals annually, produces 300+ events (conferences, webinars, podcasts, presentations) each year, and is a frequent source of thought leadership for media. The organization’s mission centers on workforce education, professional development, and industry-focused research and events to support the insurance and risk management community globally.

📋 Description

• Own and execute a comprehensive membership strategy focused on acquisition, engagement, renewal and retention • Assess membership performance and recommend changes based on data and member feedback • Establish and monitor membership KPIs and goals, including engagement, retention and renewal rates • Develop and execute new member welcome and onboarding programs • Articulate IASA’s value proposition, programs, resources and benefits to members and prospects • Collaborate with Marketing on membership recruitment and retention strategy • Develop strategies to increase participation across member companies and demonstrate organizational-level value and ROI • Build relationships with key member contacts and organizational stakeholders • Test new approaches to member recruitment, engagement and retention, evaluate results and scale successful efforts • Oversee membership data tracking and reporting • Own membership database operations and data integrity, including records, billing, renewals, activity tracking, integrations, imports and vendor coordination • Serve as a key relationship contact and resolve membership questions and needs • Improve membership workflows, processes, efficiency, data quality and member experience • Develop and implement a member engagement scoring program • Identify opportunities to automate, eliminate or simplify manual work and use technology and AI • Establish scalable membership operations standards and processes • Develop and execute strategies to strengthen chapter health, effectiveness and alignment with IASA priorities • Identify recurring chapter needs and develop standardized tools, resources, training or processes • Evaluate chapter programs, resources and support models • Serve as staff liaison to the Chapter Advisory Committee • Support other volunteer groups as needed • Travel to chapter events and meetings as IASA’s ambassador • Uphold positive relations between chapters and the national organization • Identify and replicate high-performing chapter strategies • Manage chapter recognition and incentive programs

🎯 Requirements

• A minimum of three years of membership and/or chapter leadership experience, in a non-profit, member-driven organization • A minimum of two years’ experience managing volunteer groups • Experience overseeing an Association Management System (AMS); iMIS experience preferred • High-level experience with data management and analysis, and use of data to inform membership strategies and activities • CAE or IOM preferred • Strong organizational and communication skills • Attention to detail • Demonstrated ability to independently lead projects from concept through implementation, including establishing next steps, managing timelines and solving problems without extensive oversight • Strong judgment and prioritization skills; able to distinguish what is important from what is simply urgent and make thoughtful tradeoffs when capacity is limited • Comfortable working in a small-team environment where responsibilities may extend beyond traditional functional boundaries and priorities may shift • Proactively identifies opportunities to simplify processes, eliminate unnecessary work, leverage technology and maximize limited staff capacity • Must be able to travel 3-5x per year

🏖️ Benefits

• 401(k) plan with company contribution up to 16% • Generous time off package that includes paid vacation, personal, sick, and holidays • Paid maternity and parental leave • Tuition reimbursement • Medical, dental, vision, and prescription coverage • Free lunch every day when working on campus • Onsite fitness center • Beautiful 1.25-mile walking path • Work-life balance • Friendly, team-focused work environment