Customer Engineer – Pre-Sales

🕒 July 28

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $175k - $195k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Pre-sales Engineer

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Federato

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛡️ Insurance

💰 $15M Series A on 2022-09

Artificial Intelligence • Insurance

Federato is an innovative company that provides an AI-driven platform designed to transform underwriting processes for insurance companies. Their platform, known as RiskOps, helps insurers achieve profitable underwriting growth by automating submission triage, offering real-time decision support, and consolidating multiple systems into a single, efficient workflow. Federato's solutions are tailored for carriers, MGAs (Managing General Agents), and mutual insurance companies, offering them improved visibility, efficiency, and the ability to prioritize high-value accounts. With features like seamless rating interfaces and efficient submission portals, Federato aids insurers in streamlining their operations and enhancing their underwriting capabilities using advanced technology.

📋 Description

• Own technical sales engagements from discovery through close • Deliver tailored, high-impact demos focused on business outcomes • Translate customer workflows into Federato configurations including quoting, rating, endorsements, and portfolio optimization • Lead RFP and security questionnaire completion in collaboration with Product and Security teams • Build and maintain reusable demo environments reflecting target customer segments • Develop onboarding materials, configuration libraries, and example rating logic • Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral • Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.) • Contribute to shared team assets like: • Discovery playbooks • Configuration scopes and success criteria templates • Demo setup guides and walkthroughs • Collaborate with Product and Engineering to align roadmap with customer pain points • Surface recurring objections and product gaps with clarity and context • Provide post-sale context to Implementation & Customer Success

🎯 Requirements

• 6–10+ years in technical pre-sales, solutions engineering, or technical consulting • Hands-on experience in demos, architecture design, and enterprise sales support • Strong insurance domain knowledge (or curiosity to learn quickly) • Familiarity with policy lifecycle management, rating, quoting, and underwriting systems • Ability to communicate technical value to both execs and practitioners • Coding competence in Javascript and SQL • Up to 30% Travel

🏖️ Benefits

• Total compensation package does include stock options • benefits and additional perks