Customer Service Representative

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Provide ongoing support to internal associates across Ferguson Home sales and support teams • Research and respond to lead time and ETA requests submitted through internal applications • Identify where items were ordered, including reviewing purchase orders and sourcing details • Utilize order management systems to research order history and status • Communicate clearly and professionally with internal partners through written and verbal communication • Follow established processes to ensure accurate, consistent, and timely responses • Manage multiple requests simultaneously in a fast-paced environment while maintaining focus, attention to detail, and appropriate urgency

🎯 Requirements

• Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy • Career-oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support • Attention to detail with the ability to research and analyze order information • Process-oriented mindset with strong organizational skills • Effective verbal and written communication skills

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Remote work within the United States or hybrid work in Newport News, VA