Accounts Receivable Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advance Auto Parts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🚘 Automotive

🛒 Retail

🚗 Transport

Automotive • Retail • Transport

Advance Auto Parts is a leading provider of automotive aftermarket parts that serves both professional installers and do-it-yourself customers. The company operates a widespread retail network with over 5,000 stores and branches across the United States, Puerto Rico, U. S. Virgin Islands, Canada, Mexico, and various Caribbean Islands. Advance Auto Parts is dedicated to delivering quality parts and tools, supported by knowledgeable team members and extensive distribution centers to ensure availability and exceptional customer service. The company is committed to fostering a diverse and inclusive work environment, offering a range of career opportunities in retail, distribution, and corporate settings.

📋 Description

• Provide front line service and support to internal and external customers • Improve customer service performance and reduce response time • Support AR Specialists so they can focus on collection activities • Support Credit Department infrastructure needs and provide assistance to Management • Demonstrate knowledge of company businesses, including Strategic and National accounts, in-store professional accounts, government, and fleet accounts • Manage incoming phone calls, chat, and email correspondence to meet daily productivity goals • Process and release credit holds based on receipt of funds or customer payment commitments • Resolve customer claims and disputed items • Process credit applications, contact credit references, and set credit limits within authority limits • Perform basic account reconciliation related to orders, delivery notices, and cash applications • Provide feedback on processes to prevent recurring errors and issues • Assist with AR cleanup projects involving offsets, write-offs, refunds, and related activities • Participate in continuous improvement projects • Escalate requests outside the role or scope to Leadership

🎯 Requirements

• Associates or bachelor’s degree in business related field preferred, or equivalent experience • 2+ years’ experience in a credit and collections or customer facing role preferred • Understanding of basic accounting and bookkeeping procedures • Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed • Strong decision-making skills • Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication • Ability to define problems, identify solutions and follow through to completion • Ability to effectively work independently or in team settings • Ability to adapt to changing environments • Ability to work with customers in sometimes difficult and confrontational situations • Good interpersonal skills with a focus on rapport-building, listening and questioning abilities • Must be able to work Eastern Time Zone hours • Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds • No certificates, licenses, or registrations required

🏖️ Benefits

• Comprehensive health and wellness benefits program • Benefits for Team Members and their families