Customer Service Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Provide customer support and specialized products through outbound and inbound calls • Conduct pipeline management, appointment setting, and other activities supporting department production goals • Ensure SLAs and customer service standards are met • Analyze applicant information to determine program eligibility • Resolve customer needs and expectations on the first interaction where possible • Manage work queues and document customer contacts, requests, and process next steps • Work independently and collaboratively on ongoing and special projects • Clearly communicate processes and available benefits to customers • Follow sales processes and QA requirements for compliance • Meet or exceed sales KPIs set by management • Maintain regular and punctual attendance • Perform other related duties as assigned • Serve as an individual contributor with no direct reports

🎯 Requirements

• High School Graduate/GED, required; Associate Degree preferred • Minimum two (2) years related experience and/or training • Strong attention to detail and ability to prioritize work effectively while meeting deadlines • Effective verbal and written communication skills • Experience with standard office software (Word, Excel, PowerPoint) • Ability to maintain confidentiality of customers’ nonpublic information • Excellent communication skills; clear, concise, and professional when speaking with customers • Eagerness to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines • Ability to maintain a professional image and standards consistent with company policies and procedures • Ability to work independently and collaboratively in a fast-paced, dynamic environment • NMLS Safe Licensing is helpful and may be required after hire • NMLS and SAFE License within one year, preferred • Ability to meet the stated physical demands, including occasional lifting or moving up to 25 pounds