Lead UniData Software Support Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $6.8k - $11.9k / month

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Develop a deep understanding of Trilogie, Ferguson's custom ERP platform • Monitor system health and proactively investigate application issues and production incidents • Serve as a senior-level technical escalation point for complex software and application support issues • Investigate root causes and manage resolution of application, integration, and system issues • Partner with software engineering teams to identify root causes and recommend solutions improving application reliability and performance • Answer functional and technical inquiries from support teams and business users • Resolve application, data, integration, and performance-related issues across a complex enterprise environment • Resolve data issues accurately while following ITIL procedures for managing updates • Participate in a rotating after-hours support schedule for critical production incidents • Collaborate with Software Engineering, Quality Assurance, Business Analysts, and Support teams • Review proposed code changes and provide feedback on production impact, system behavior, and supportability • Document findings, resolutions, guidelines, and known issues • Share technical knowledge and mentor team members • Identify opportunities to improve monitoring, support processes, operational efficiency, and system reliability

🎯 Requirements

• Extensive experience supporting applications built on UniData, UniBasic, or other Pick-based technologies • Strong experience resolving complex application and production support issues in enterprise environments • Demonstrable ability to perform root cause analysis and drive complex issue resolution across multiple teams • Experience providing support for applications that use APIs and web services • Experience interacting with Oracle and/or SQL Server databases • Experience working in multi-server environments • Good understanding of high-volume transaction processing environments • Experience with UniData file structures, dictionaries, triggers, and multi-level files • Ability to analyze application behavior, troubleshoot code, and recommend technical solutions • Strong analytical and problem-solving skills • Ability to communicate effectively with both technical and non-technical audiences • Experience working within structured change management and support processes • UniData Administration experience • Ability to write complex UniQuery statements • Experience supporting large-scale ERP systems • Experience with application monitoring and operational support practices • Experience working within ITIL-driven support environments • Quality Assurance or testing experience • Excel and data analysis experience

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility