Field Service Representative

🕒 July 17

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 64%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ferno

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1955

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Ferno is a leading company in emergency medical services, specializing in products for patient handling and immobilization. With over 65 years of award-winning innovation, Ferno offers a range of solutions including stretcher systems, oxygen regulators, and pediatric restraint systems, catering to the needs of ambulance services and healthcare providers. The company is committed to enhancing the efficiency and safety of patient transport during emergencies.

📋 Description

• Install, configure, and test medical devices at customer facilities in accordance with company standards • Perform preventive maintenance, calibration, and safety checks on equipment • Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner • Provide on-site and remote technical support to healthcare professionals • Train clinical staff and end-users on proper equipment operation and basic maintenance • Maintain accurate service documentation, including service reports, logs, and compliance records • Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO) • Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed • Maintain inventory of tools, parts, and service equipment • Collaborate with engineering, sales, and customer support teams to improve customer satisfaction • Identify opportunities for service contract renewals, upgrades, or product improvements

🎯 Requirements

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred • 2–5 years of experience in field service, medical device support, or a related technical role • Equivalent combination of education and hands-on technical experience may be considered • Strong understanding of electronics, mechanical systems, and medical equipment • Ability to read and interpret technical manuals, schematics, and diagrams • Proficiency with diagnostic tools and troubleshooting techniques • Familiarity with regulatory standards applicable to medical devices is a plus • Excellent customer service and communication skills • Strong problem-solving and critical thinking ability • Ability to work independently with minimal supervision • Effective time management and organizational skills • Adaptability in a fast-paced, field-based environment • Frequent travel within assigned territory (up to 75% or more) • Ability to work in clinical settings, including hospitals and laboratories • Must be able to lift and move equipment (typically up to 50 lbs) • Valid driver’s license and clean driving record required • May require participation in on-call or after-hours support schedules • Certification such as CBET (Certified Biomedical Equipment Technician) • Experience supporting specific types of medical equipment (e.g., beds and stretchers, patient monitoring, diagnostic devices) • Knowledge of networking and IT systems related to medical devices

🏖️ Benefits

• Performance-based bonuses or incentives • Company vehicle or travel reimbursement • Health, dental, and vision insurance • Retirement savings plan (e.g., 401(k)) • Paid time off and holidays • Ongoing training and professional development opportunities