Field Service Representative

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Ferno

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1955

⚕️ Healthcare Insurance

Healthcare Insurance • Emergency • Medical

Ferno is a leading company in emergency medical services, specializing in products for patient handling and immobilization. With over 65 years of award-winning innovation, Ferno offers a range of solutions including stretcher systems, oxygen regulators, and pediatric restraint systems, catering to the needs of ambulance services and healthcare providers. The company is committed to enhancing the efficiency and safety of patient transport during emergencies.

📋 Description

• Install, configure, and test medical devices at customer facilities in accordance with company standards • Perform preventive maintenance, calibration, and safety checks on equipment • Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner • Provide on-site and remote technical support to healthcare professionals • Train clinical staff and end-users on proper equipment operation and basic maintenance • Maintain accurate service documentation, including service reports, logs, and compliance records • Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO) • Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed • Maintain inventory of tools, parts, and service equipment • Collaborate with engineering, sales, and customer support teams to improve customer satisfaction • Identify opportunities for service contract renewals, upgrades, or product improvements

🎯 Requirements

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred • 2–5 years of experience in field service, medical device support, or a related technical role • Equivalent combination of education and hands-on technical experience may be considered • Strong understanding of electronics, mechanical systems, and medical equipment • Ability to read and interpret technical manuals, schematics, and diagrams • Proficiency with diagnostic tools and troubleshooting techniques • Familiarity with regulatory standards applicable to medical devices is a plus

🏖️ Benefits

• Competitive salary based on experience • Performance-based bonuses or incentives • Company vehicle or travel reimbursement • Health, dental, and vision insurance • Retirement savings plan (e.g., 401(k)) • Paid time off and holidays • Ongoing training and professional development opportunities