Account Manager, SMB

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $73k - $82k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Fetch

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

👥 B2C

📣 Marketing

🔥 Funding within the last year

💰 Later Stage VC on 2026-05

B2C • Marketing

Fetch is a consumer mobile rewards app that lets users scan receipts to earn points that can be redeemed for gift cards and other rewards. The app awards points for everyday purchases (groceries, fuel, meals, games, etc. ), offers in-app games and promotions, and provides a business-facing offering (Fetch for Business) and browser extension. Fetch reports millions of monthly earners, millions of app reviews, and over $1B in rewards redeemed. The service emphasizes easy receipt scanning, point accumulation, and low-effort rewards for shoppers.

📋 Description

• Own revenue targets and contribute to individual and team goals • Drive client retention and growth, positioning Fetch as a strategic and long-term partner • Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy • Own client upsell opportunities using performance data and market trends • Manage client engagements, calls, touchpoints, next steps, and follow-up • Deliver campaign reporting, analytics, and ad hoc client requests • Support onboarding of new clients and brands, coordinating campaign setup, materials, and expectations • Manage campaign setup and programming inputs using standardized workflows and templates • Partner with internal teams to troubleshoot and optimize client performance • Use AI-enabled tools to identify trends, opportunities, and risks • Translate campaign data and performance trends into actionable recommendations • Prepare and deliver client presentations, business reviews, and QBRs • Manage revenue actualization and billing processes • Navigate deadlines and evolving priorities with increasing autonomy • Use sales-enablement, AI, and automation tools to improve efficiency and client-service workflows

🎯 Requirements

• 2+ years of experience in B2B account management, customer success, or related field • Direct industry experience in digital media, advertising, or consumer data • Foundational understanding of digital advertising KPIs and how media solutions drive outcomes • Experience supporting renewals, upsells, and client growth conversations • Ability to stay organized and prioritize across multiple projects and stakeholders • Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes • Proficient in Salesforce or similar CRM • Proactive communication and strong collaboration skills • Comfort working in dynamic or evolving environments • Experience with SMB clients across relevant industries, including CPG, Restaurants, Retail, Agency, or Consumer Services • Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience • Experience collaborating with implementation, analytics, or other cross-functional teams • Experience leveraging AI, automation, and other technology to drive measurable impact

🏖️ Benefits

• Equity for full-time employees • 401(k) with dollar-for-dollar matching up to 4% of eligible pay • Comprehensive medical, dental, and vision plans, including pet coverage • $10,000 per year in education reimbursement • Employee Resource Groups • Flexible PTO • 9 paid holidays • Year-end week-long break • 14 weeks of fully paid parental leave • 6 additional weeks of paid childbirth recovery leave for birthing parents • Flexible return-to-work schedule • One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members • Fully remote work option from anywhere in the US for US-based roles • Hardware and software provided for remote work

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