Deal Desk Operations Manager

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $120k - $141k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fetch Rewards

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Debt Financing on 2022-04

Consulting • Food & Beverage • Logistics

Fetch Rewards is a company that operates America's Rewards App, leveraging the power of Fetch Points to drive consumer behavior and engagement across various industries, including Consumer Packaged Goods (CPG), retail, and restaurants. By offering custom-fit marketing solutions, Fetch helps brands increase sales, improve retention, and build lifelong consumer loyalty without relying on discounts. The platform offers dynamic in-app offers based on verified shopping behavior, designed to inspire specific business outcomes and increase customer engagement. Fetch Rewards partners with major brands and retailers, providing a robust data-driven approach to enhance buying frequency and customer retention.

📋 Description

• Review and operationalize complex and non-standard revenue-generating agreements across SFDC, NetSuite, billing, and revenue recognition systems • Partner with Sales and Finance to ensure deal structures are executable, scalable, and compliant before contract signature • Validate that negotiated deal terms can be configured and supported operationally in SFDC and NetSuite • Ensure accurate billing setup, revenue recognition treatment, and downstream financial reporting • Guide Sales teams on entering non-standard deal structures into Salesforce • Perform credit evaluations and establish credit limits, billing terms, and payment terms • Monitor partner accounts for credit risk and recommend adjustments • Partner with Finance and Accounting leadership to mitigate operational and financial risk • Collaborate with Implementation, Systems, Revenue Recognition, Billing, and other stakeholders to configure partner campaigns accurately • Serve as operational liaison between commercial and finance teams throughout the Quote to Cash process • Own compliance and operational quality controls across systems and departments • Ensure deal-data consistency across Salesforce, NetSuite, Mission Control, and other operational systems • Establish scalable processes for non-standard deals and evolving commercial structures • Drive process improvements to improve accuracy, reduce risk, and increase efficiency • Manage and oversee two offshore Order Management resources • Establish quality standards, workflows, and performance expectations for offshore support • Provide training, guidance, and process documentation

🎯 Requirements

• 5+ years of experience in Deal Desk, Revenue Operations, Financial Operations, Order Management, or Quote to Cash functions • Strong understanding of revenue recognition, billing operations, contract structuring, and financial controls • Experience supporting complex or non-standard commercial agreements in a high-growth environment • Deep familiarity with Salesforce (SFDC) and ERP systems such as NetSuite • Strong analytical, organizational, and problem solving skills with exceptional attention to detail • Ability to navigate ambiguity and balance operational scalability with business flexibility • Proven ability to collaborate crossfunctionally with Finance, Legal, Sales, Systems, and Operational teams • Experience managing or coordinating offshore operational resources preferred • Excellent communication skills with the ability to translate technical or financial concepts for non-technical stakeholders • Experience in advertising technology, marketplace, or performance marketing environments preferred • Knowledge of ASC 606 revenue recognition principles preferred • Experience with complex pricing models, campaign-based billing, or usage-based revenue models preferred • Familiarity with process automation and operational controls within Quote to Cash workflows preferred

🏖️ Benefits

• Equity for full-time employees • 401(k) with dollar-for-dollar matching up to 4% of eligible pay • Comprehensive medical, dental, and vision plans, including pets • $10,000 per year in education reimbursement • Employee Resource Groups • Flexible PTO • 9 paid holidays • Year-end week-long break • 14 weeks of fully paid parental leave • 6 additional weeks of paid childbirth recovery leave for birthing parents • Flexible return-to-work schedule • One-time $2,000 Calvin Care Cash incentive for new family members • Flexible work environment with fully remote work from anywhere in the US for US-based roles • Hardware and software provided for home working

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