Director – Executive Operations

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $184.9k - $222k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fetch Rewards

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Debt Financing on 2022-04

Consulting • Food & Beverage • Logistics

Fetch Rewards is a company that operates America's Rewards App, leveraging the power of Fetch Points to drive consumer behavior and engagement across various industries, including Consumer Packaged Goods (CPG), retail, and restaurants. By offering custom-fit marketing solutions, Fetch helps brands increase sales, improve retention, and build lifelong consumer loyalty without relying on discounts. The platform offers dynamic in-app offers based on verified shopping behavior, designed to inspire specific business outcomes and increase customer engagement. Fetch Rewards partners with major brands and retailers, providing a robust data-driven approach to enhance buying frequency and customer retention.

📋 Description

• Architect and run Fetch’s executive operating system • Translate company strategy into mechanisms driving leadership alignment, accountability, and execution • Own the single source of truth for core business metrics, including users, CAC, and LTV • Build processes that ensure metric accuracy, consistency, visibility, and accountability • Design and optimize leadership meetings, QBRs, offsites, agendas, pre-reads, and decision frameworks • Lead implementation of Fetch’s OKR framework and team-level execution alignment • Build tracking systems, reporting cadences, and feedback loops • Partner with the COO to synthesize cross-functional inputs, insights, tradeoffs, and recommendations • Anticipate operational gaps and drive accountability across senior stakeholders • Track high-priority initiatives and drive selected cross-functional workstreams and decision frameworks • Prepare executive-ready briefs, presentations, and materials for internal and external engagements

🎯 Requirements

• 12+ years of experience in operations, business operations, strategy, program leadership, or consulting roles in high-growth or complex environments • Proven track record of building and scaling internal operating systems, including OKRs, executive cadences, and reporting infrastructure • Experience working closely with C-suite executives and influencing alignment at senior levels • Strong analytical capability and comfort owning business metrics, reporting, and performance frameworks • Ability to translate ambiguity into structured, repeatable systems that drive execution • Exceptional communication skills and ability to synthesize complex inputs into clear, actionable insights • High judgment, executive presence, and ability to operate as a trusted proxy to senior leadership • Ability to manage multiple high-priority initiatives with rigor, speed, and attention to detail • Bachelor’s degree or equivalent combination of education and experience • Experience building business performance metrics in a high-growth company • Track record of implementing and operationalizing OKR frameworks at scale • Experience with board-level materials, corporate reporting, or data room governance • Background in consulting, BizOps, or similar systems-oriented environments • Experience in consumer technology, marketplace, or high-growth startup environments • MBA or advanced degree a plus

🏖️ Benefits

• Equity for full-time employees • 401(k) with dollar-for-dollar matching up to 4% of eligible pay • Comprehensive medical, dental, and vision plans, including pets • $10,000 per year in education reimbursement • Employee Resource Groups • Flexible PTO • 9 paid holidays • Year-end week-long break • 14 weeks of fully paid parental leave • 6 additional weeks of paid childbirth recovery leave for birthing parents • Flexible return-to-work schedule • One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members • Flexible work environment with remote work and provided hardware and software

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