Manager, Partner Support

Job not on LinkedIn

🔥 3 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FEVO

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

💰 $36.5M Series C on 2021-12

eCommerce • Entertainment • SaaS

FEVO is a company that creates enterprise software designed to enhance e-commerce shopping experiences. Their main focus is making online shopping feel more human and social, akin to pre-internet shopping where people interacted more personally. FEVO's Social Checkout ™ allows consumers to shop collaboratively, share carts with friends easily, and split costs, thereby bringing the social dynamics of shopping into the online world. FEVO is trusted by over 800 major live entertainment brands to improve ticket sales and engage new fans. The company emphasizes creating a community and a sense of fun in online shopping experiences, leveraging the power of social interactions to boost conversions and sales for its clients.

📋 Description

• Lead, mentor, and train Partner Support associates while fostering collaboration and ensuring SLA adherence • Address day-to-day needs of client accounts and deliver tailored platform recommendations • Prioritize and resolve escalated cases while maintaining client satisfaction • Collaborate with Product and Technical teams on specialized or technically complex cases • Document escalation actions and resolutions for knowledge sharing and process improvement • Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies • Provide advanced guidance on platform features and step-by-step support for how-to inquiries • Oversee and execute intricate offer configurations across front-end and back-end systems • Test and validate offers for alignment with client goals and functionality • Provide best practices to optimize offer setups and improve client outcomes • Collaborate with Product and Training teams to refine workflows, update knowledge base content, and enhance training resources • Perform other assigned duties

🎯 Requirements

• Proven ability to manage and lead teams, mentor associates, and foster a collaborative, high-performance culture • Demonstrated experience in team coordination, workload balancing, and leveraging team strengths for efficient case resolution and SLA adherence • Proficiency in diagnosing and resolving complex technical issues • Strong written and verbal communication skills • Excellent time-management skills and ability to prioritize multiple escalated cases while meeting SLA requirements • Ability to identify improvement areas, recommend optimizations, and support resources that streamline support workflows • Willingness to collaborate with Partner Support Associates, Implementation, Customer Support, and Tech teams • Proficiency with Salesforce CRM + Service • Experience with JIRA and Monday.com ticket management • Proficiency with Slack • Proficiency with G-Suite

🏖️ Benefits

• Competitive base salary • Remote-based position within the U.S. • Comprehensive benefits package including health, dental and vision insurance, and supplemental benefits options • 401(k) retirement plan • Flexible Paid Time Off • Opportunities for professional growth and development within an innovative and forward-thinking organization