Senior Account Manager

🕒 September 9

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hospitality Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hospitality Solutions is a hospitality technology company offering an integrated SaaS platform for hotels that combines booking engines, central reservation systems, GDS/OTA distribution, payments, retailing, digital marketing, voice/reservation services, and guest intelligence. The platform helps hotel operators expand distribution, maximize revenue, personalize guest experiences, and streamline operations across channels.

📋 Description

• Own the commercial relationship for an assigned portfolio of existing hotel accounts • Serve as the primary contact for strategic and revenue-related customer conversations • Develop strategic account plans covering growth priorities, renewal strategy, and relationship depth over a 12-month horizon • Identify renewal and upsell opportunities ahead of contract timelines • Own renewal outcomes and protect recurring revenue • Convert upsell and cross-sell opportunities into realized revenue • Manage existing-account opportunity pursuits from identification through close, including deal strategy, stakeholder alignment, pricing, and contract execution • Coordinate Sales Consultants for complex demonstrations and technical solutioning • Maintain accurate Salesforce pipeline and revenue forecasts • Lead customer meetings, business reviews, QBRs, and executive presentations • Represent customer priorities internally while protecting Aven Hospitality’s commercial interests • Collaborate with Customer Success, Customer Care, Delivery, Sales Support, and Sales Consulting teams • Bring market dynamics, competitive activity, and customer feedback into product and commercial strategy

🎯 Requirements

• Minimum 3 years of strategic account management experience in the hospitality industry or hospitality technology space • Proven track record of meeting or exceeding revenue retention and growth targets across a portfolio of accounts • Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation • Ability to interpret customer performance data, usage analytics, and commercial metrics • Fluency with CRS, PMS, distribution technology, or related hospitality systems • Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation • Excellent presentation, oral, and written communication skills • Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies • Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities • Willingness to travel up to 25% of the time • Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education • Experience working in a matrixed commercial organization alongside Customer Success, Sales Engineering, and Sales Support functions • Background in revenue management, distribution strategy, or hotel technology operations • Familiarity with SynXis, SynXis Central Operations, or related Aven Hospitality products • Advanced Microsoft Office proficiency (Excel, PowerPoint, Word)

🏖️ Benefits

• Reasonable accommodation for applicants with disabilities • Equal employment opportunity/affirmative action employer committed to providing employment opportunities to minorities, females, veterans and disabled individuals