Fiberco
11 - 50 employees
📡 Telecommunications
🔧 Hardware
Telecommunications • Hardware
Fiberco is a telecommunications company that builds, installs, and operates fiber-optic networks and provides high-speed broadband and network infrastructure services to businesses and consumers. It focuses on deploying and maintaining fiber infrastructure, offering connectivity solutions and network support for ISPs, enterprises, and residential customers.
Network Operations Technician
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Fiberco
11 - 50 employees
📡 Telecommunications
🔧 Hardware
Telecommunications • Hardware
Fiberco is a telecommunications company that builds, installs, and operates fiber-optic networks and provides high-speed broadband and network infrastructure services to businesses and consumers. It focuses on deploying and maintaining fiber infrastructure, offering connectivity solutions and network support for ISPs, enterprises, and residential customers.
📋 Description
• Monitor, alert, and report on system and infrastructure health • Open, review, resolve, manage, and close support tickets • Troubleshoot, triage, investigate, and mitigate system issues • Handle customer phone calls while on shift • Track issues to resolution in the ticket system • Create Maintenance Tickets in response to Network Maintenance notifications • Escalate events according to established operational policies • Provide customer support and respond appropriately to customer needs • Liaise between vendors for open vendor support requests • Execute complex support tickets/tasks with supervision or assistance from a Systems Engineer and/or Support Engineer • Perform other duties as defined by Management
🎯 Requirements
• High School/GED (Required) • Basic understanding of IP and FTTX networks • Experience with Microsoft desktop operating systems • Experience with Office 2016 or later required • Ability to research solutions using websites or other technical sources • Ability to communicate effectively • Ability to prioritize multiple tasks effectively • Ability to work in a fast-paced environment • Ability to work independently and in a team environment • Microsoft, A+, Network+, or CCNA certifications preferred • 2 Year Degree in a technical field preferred • Bilingual English/Spanish preferred
🏖️ Benefits
• Challenging, rewarding career within a growing company • Competitive Salary • Direct Hire Opportunity • Collaborative environment • On-the-job training and mentorship opportunities • Competitive benefits and wellness package • Medical, dental and vision coverage • 401k plan with company match • Generous PTO • 11 holidays annually • Paid parental leave • Employee Recognition Program
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