Senior Customer Success Manager

🕒 June 18

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Filigran

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.

📋 Description

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal • Build strong, proactive relationships with customers in the Americas • Identify and support upsell and cross-sell opportunities in partnership with Sales • Coordinate with internal teams to resolve customer issues quickly and effectively • Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets • Collect and share customer feedback to improve product and service quality • Track success metrics and use data to inform customer strategy and engagement • Report to the American Head of Customer Success • Work closely with Customer Support Engineers, Sales, Product, and Engineering teams • Partner with regional teams to serve a diverse customer base • Collaborate cross-functionally to ensure high customer satisfaction and retention

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech • Based in the United States with experience supporting national and regional customers • Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and/or OpenAEV (training available) • Excellent communication skills • Comfortable in a remote, async-first culture • Experience with CRM/CSM tools, customer journey tracking, and success metrics • Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation, is a plus • Fluency in English

🏖️ Benefits

• Competitive pay + equity • Remote-first, flexible, and balanced work arrangement • Choice of work equipment/gear • Twice-a-year regional and global in-person offsites