Salesforce Administrator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 12%

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Logo of Finalsite

Finalsite

201 - 500 employees

Founded 1998

📚 Education

☁️ SaaS

🤝 B2B

💰 Debt financing on 2014-12

Education • SaaS • B2B

Finalsite is a provider of web and communications technology for K–12 and higher education institutions. Finalsite offers an education-focused CMS and website design (Composer), AI chatbot tools, mass notifications and messaging, mobile apps, enrollment and admissions management, and marketing services aimed at helping schools build community, improve communications, and grow enrollment. The company serves school districts, independent schools, international schools, charter schools, and faith-based schools and notes it has been trusted by schools for more than 25 years.

📋 Description

• Own the end-to-end Salesforce user lifecycle, including provisioning, access assignment, offboarding, and record reassignment • Resolve access, permission, login, MFA, connector, DocuSign, and Rocketlane issues • Maintain Salesforce role hierarchy and manager relationships • Build, maintain, and debug declarative automation supporting lead conversion, opportunity and renewal management, CSAT, trial, and site-key processes • Administer approval processes and correct routing logic • Manage Salesforce objects, fields, picklists, page layouts, record types, and product catalog changes • Triage lead conversion and routing issues • Support Conga Composer and DocuSign contract generation and e-signature workflows • Maintain opportunity and renewal data integrity, including ownership, price rollups, revenue splits, subsidiary assignments, and product line items • Execute data imports, list hygiene, campaign-member updates, archival updates, and bulk record changes • Build and maintain reports, dashboards, and custom report types • Own first-line support for Salesforce integrations and connected GTM applications, monitoring sync errors, certificates, connections, and field mappings • Ensure fields and processes are consistently mapped across integrated systems • Manage the Ask RevOps support queue and implement root-cause fixes • Partner with Sales, Marketing, Client Success, Professional Services, and Finance stakeholders on prioritized sprint work • Automate or standardize recurring manual processes • Write requirements and acceptance criteria for outsourced development and architecture work • Own UAT, sandbox testing, and production deployment of delivered work • Maintain sandbox environments and release hygiene • Evaluate Salesforce releases and platform features • Ensure compliance with security and data privacy standards • Monitor system performance and proactively address issues

🎯 Requirements

• 3–5+ years of hands-on experience as a Salesforce Administrator in a B2B SaaS environment • Understanding of subscription models and renewal lifecycles • Advanced proficiency with Salesforce Flow, including debugging and refactoring existing flows • Experience with validation rules, formula fields, and approval processes • Strong experience with profiles, permission set groups, role hierarchy, sharing, and SSO/SCIM-based provisioning • Experience with quote-to-cash tooling such as Conga Composer and DocuSign • Experience with lead routing and conversion • Proficiency with Data Loader, Data Import Wizard, or equivalent data loading and cleanup tools • Comfort working in spreadsheets to prepare and reconcile data • Demonstrated ability to run a support queue, troubleshoot, prioritize, communicate in writing, and document resolutions • Salesforce Administrator (ADM-201) certification required • Advanced Administrator or Platform App Builder certification strongly preferred • Experience with integration platforms such as Celigo, Workato, or MuleSoft preferred • Familiarity with HubSpot, Rocketlane, Cloud Coach, ChurnZero, Chorus, and Outreach preferred • Ability to read Apex and understand existing triggers and classes; writing Apex or LWC is not required • Experience with external Salesforce architecture/development partners, sandbox-to-production deployment, and UAT preferred • Experience with NetSuite-connected order-to-cash processes and multi-entity or post-acquisition Salesforce environments preferred • Bachelor's degree or commensurate experience preferred • Must be a permanent resident of the United States and maintain current and continued U.S. residency

🏖️ Benefits

• Competitive benefits • Professional development opportunities • Collaborative culture • Opportunity for career growth • Equal employment opportunity • Reasonable accommodations for persons with disabilities or special needs

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