Director, Customer Analytics

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Finance of America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

💸 Finance

🏦 Banking

Insurance • Finance • Banking

<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.

📋 Description

• Provide thought leadership on analytics trends, data-driven decision-making, and best practices • Collaborate with executive leadership to identify business drivers and growth opportunities in customer acquisition, retention, and engagement • Refine business performance metrics and KPIs and develop stakeholder scorecards • Lead granular KPI analysis to identify learnings and best practices • Drive conversion rate optimization and identify customer-journey drop-offs • Lead initiatives optimizing customer experience, operational performance, and revenue growth • Accelerate A/B testing volume and improve use of the A/B testing platform • Develop campaign measurement frameworks with marketing teams • Assess campaign performance and deliver actionable insights to improve targeting, messaging, and ROI • Establish journey reporting for CRM programs and segment journeys based on customer interactions and behaviors • Integrate customer feedback and data from digital interactions, surveys, and CRM systems • Analyze behavior, expectations, and value across customer segments • Develop quarterly “state of the customer” insights and reporting • Develop cohort-based business views to forecast volume flow and next steps • Oversee scalable analytics frameworks and systems across the customer journey • Ensure data quality, governance, and integrity across multiple data sources • Integrate analytics into business processes to improve operational efficiency • Develop the customer data structure and improve its robustness and actionability • Enhance analytics architecture for scalability and real-time insights • Improve data accessibility and usability across the organization • Implement advanced analytics tools and methodologies, including machine learning and predictive modeling • Act as primary liaison for analytics initiatives with executive leadership and external partners • Present analytics insights and strategic recommendations to senior management and board-level audiences • Champion a data-driven culture across the organization • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree in Data Science, Statistics, Computer Science, Business Analytics, Marketing, or a related field • Minimum 8 years of experience in analytics or business intelligence • At least 3 years in a leadership role • Track record of driving business outcomes through strategic analytics initiatives • Demonstrable experience in customer and marketing analytics • Strong expertise in data warehousing, data visualization, statistical analysis, and modern analytics tools • Experience with machine learning, predictive modeling, and data mining • Exceptional leadership, communication, and interpersonal skills • Ability to thrive in a fast-paced environment and manage multiple projects simultaneously • Master's Degree preferred

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time-off benefits • Flexible spending account • 401(k) with employer match • ESPP