Practice Support Associate

Job not on LinkedIn

🕒 June 24

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finni Health (YC W23)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Mental Health

Finni Health is a nationwide provider of expert ABA (Applied Behavior Analysis) and mental health care designed for families navigating autism. By connecting families with highly qualified therapists, Finni offers personalized support that includes in-home or in-clinic services, flexible scheduling, and family-led goal setting. With a commitment to results-based care, Finni is dedicated to improving the lives of children with autism and their families through dedicated therapy that enhances daily living skills, communication, and emotional regulation.

📋 Description

• Serve as a day-to-day point of contact for practice owners, answering questions, providing updates, and reinforcing workflows • Act as the subject matter expert in using company tools, researching and resolving issues before escalation • Respond to support tickets within defined SLAs using internal documentation and escalate issues when needed • Lead the development and updating of the internal knowledge base • Collaborate with RCM, Clinical Success, HR, Recruiting, and Product teams to resolve issues and maintain current provider records • Support ABA practice owners from onboarding through ongoing operations

🎯 Requirements

• 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment • Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks • Clear, professional communicator across channels like email, Slack, and Google Meet • Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively • Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required • Ability to work remotely • Availability to work Monday through Friday, 11:00 AM to 8:00 PM Eastern Time (ET)

🏖️ Benefits

• Health insurance • Paid Time Off (PTO) • 401k plan