Design Consultant

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fireclay Tile

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🏭 Manufacturing

🏗️ Construction

💼 Consulting

💰 Private Equity Round - Fireclay Tile on 2021-10

Manufacturing • Construction • Consulting

Fireclay Tile is a US-based manufacturer and retailer of handcrafted ceramic, glass, brick, mosaic and handpainted tiles, as well as bath fixtures and installation resources. The company sells directly to consumers and trade professionals through its e-commerce site and showrooms, offers custom tile and design services, trade programs, quick-ship options, and extensive project support for residential and commercial projects. Fireclay is American-made, B Corp–certified, and emphasizes sustainability and transparent domestic manufacturing.

📋 Description

• Build a book of business through inbound website chat, phone, email, and other requests • Help customers understand products and services, uncover project needs, identify sales opportunities, and advance qualified opportunities • Manage relationships with homeowners, designers, contractors, and residential customers • Conduct virtual consultations, project reviews, and product presentations • Develop quotes and guide customers through samples, tile, trim, Bath, renderings, design support, technical resources, and ordering • Recommend relevant products and services • Follow up on samples, active projects, and open quotes to advance sales • Develop repeat business and additional projects within assigned accounts • Maintain accurate Salesforce records, opportunities, activity history, follow-up, close dates, and next steps • Balance inbound requests with proactive outreach • Collaborate with internal partners on pricing, technical questions, logistics, and complex project needs • Identify customer questions, workflow friction, and sales-process gaps • Contribute to improvements in tools, technology, automation, reporting, and customer experience • Perform other duties and support additional projects as assigned • Represent Fireclay Tile’s brand and core values

🎯 Requirements

• Customer-facing experience in sales, design, interiors, retail, hospitality, account management, project management, or another consultative environment • Strong verbal and written communication skills across website chat, phone, email, video, and presentations • Strong discovery and listening skills • Ability to uncover customer goals, project requirements, budget, timing, and buying intent • Ability to build trust and develop long-term customer relationships • Strong organization and follow-through managing multiple customers, projects, quotes, conversations, and deadlines • Comfort balancing reactive inbound demand with proactive follow-up and business-development activity • Ability and interest in learning a broad product assortment, including design, specification, technical, installation, and service considerations • Comfort using Salesforce, phone systems, website chat, email, scheduling tools, reporting, and evolving sales technology • Curiosity and willingness to use large language models and automation • Tenacity and resilience • Sound judgment about when to resolve issues independently and when to involve a specialist • Attention to detail and accurate project and customer information maintenance • Collaborative and coachable • Comfortable working independently in a remote environment while remaining connected to teammates and cross-functional partners • Interest in design, architecture, interiors, tile, or other highly considered products strongly valued

🏖️ Benefits

• Commission paid monthly; uncapped commissions with tiered payout structure • Goal-based bonuses • Stock options • Medical benefits • 401(k) with 4% match • PTO • Sick time • Parental leave • Professional development • Ongoing training • Remote work • Other perks and financial benefits