Biometrics Service Specialist

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Handle approximately 35-50 inbound phone calls per day. • Take concise, accurate notes on customer needs and experiences. • Recommend appropriate fingerprinting or identity services for caller’s requirements. • Provide Tier 1 (basic) technical support to users of the First Advantage Biometrics kiosks. • Use provided tools to submit technical support requests to Tier 2 and 3 technical support groups.

🎯 Requirements

• US Citizens living in the United States • Have lived in the United States for at least 3 of the last 5 years • Requires a high school diploma or equivalent. • At least 1-3 years of experience in customer service, preferably phone-based. • Strong written/verbal communications skills. • Ability to work remotely, including secure internet connection and a quiet environment. • Experience using Zendesk, Salesforce, or another CRM tool a plus. • Prior technical support experience a plus. • Flexible schedule.

🏖️ Benefits

• Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed!