Principal Business Process Owner

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $129.3k - $172.3k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 0%

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🛡️ Insurance

🏦 Banking

💰 $450M Post-IPO Debt - First American on 2024-09

Real Estate • Insurance • Banking

First American is a leading provider of title insurance, settlement services and real estate transaction services that helps protect property ownership and facilitate real estate closings. The company also offers mortgage lender and servicer solutions, nationwide real estate data products (including DataTree), home warranty and insurance, and wealth management and banking services. First American provides eClosing and fraud-protection tools, property-centric datasets covering the U. S. , and both residential and commercial title and escrow services, positioning it at the intersection of real estate, insurance, and financial services.

📋 Description

• Execute the enterprise vision, strategy, and roadmap for assigned critical process domains across the 1031 exchange transaction lifecycle • Serve as primary subject matter expert and governance lead for assigned functional domains • Challenge legacy operating models and redesign workflows into scalable, digital-first, automation-enabled solutions • Partner with leadership, operational stakeholders, product teams, and technology organizations on process transformation initiatives • Lead enterprise-wide process reengineering across business units, geographies, and operational models • Translate operational and regulatory requirements into workflow solutions, system capabilities, automation opportunities, and integration strategies • Analyze production data, operational metrics, benchmarking, and root causes to identify improvements and inform decisions • Develop, maintain, and govern enterprise process documentation, SOPs, process maps, controls, governance models, and operational frameworks • Embed regulatory, compliance, audit, and risk management requirements into process design • Lead cross-functional governance forums and drive adoption of standardized enterprise workflows • Mentor and provide strategic guidance to Business Process Owners, operational leaders, and stakeholders • Champion automation, workflow optimization, and emerging technology initiatives • Partner on technology strategy and operational transformation involving title production systems, workflow orchestration, and digital process enablement • Perform other duties as assigned

🎯 Requirements

• 12+ years of progressive experience within the functional area • Demonstrated leadership of enterprise-scale process transformation and operational modernization initiatives • Bachelor’s degree in Business Administration, Operations Management, Information Systems, or related field preferred • Success leading complex enterprise process reengineering initiatives across highly matrixed, multi-functional, and geographically distributed organizations • Extensive experience driving enterprise process governance, workflow standardization, automation strategy, and operational transformation at scale • Deep expertise in title insurance and escrow operations • Advanced experience with title production systems and platforms such as Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar • Strong strategic thinking, analytical, and executive communication skills • Ability to lead multiple high-impact initiatives simultaneously • Expertise with process mapping, workflow analysis, operational metrics, and data visualization tools such as Visio, Lucidchart, Excel, Power BI, Tableau, or similar • Digital and transformation mindset with ability to drive organizational change and leverage technology • Executive presence and ability to influence enterprise decision-making • Advanced knowledge of process governance, operational risk management, compliance controls, and enterprise operating model design • Ability to balance strategic vision with operational execution • Extensive title insurance and escrow industry experience preferred • Experience leading enterprise workflow automation and operational transformation initiatives within title and escrow operations preferred • Strong understanding of enterprise process governance, operational risk management, and regulatory compliance frameworks preferred • Lean, Six Sigma, Agile, or other continuous improvement certifications preferred • Experience with enterprise technology strategy, system configuration, platform modernization, or digital transformation involving title production systems preferred • Proven organizational change management and enterprise adoption experience preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment