Senior Collections Specialist

🔥 1 hour ago

🌾 Iowa, North Carolina, +1 more states – Remote

🌾 Iowa – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟠 Senior

📞 Collections

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🛡️ Insurance

🏦 Banking

💰 $450M Post-IPO Debt - First American on 2024-09

Real Estate • Insurance • Banking

First American is a leading provider of title insurance, settlement services and real estate transaction services that helps protect property ownership and facilitate real estate closings. The company also offers mortgage lender and servicer solutions, nationwide real estate data products (including DataTree), home warranty and insurance, and wealth management and banking services. First American provides eClosing and fraud-protection tools, property-centric datasets covering the U. S. , and both residential and commercial title and escrow services, positioning it at the intersection of real estate, insurance, and financial services.

📋 Description

• Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries • Perform outbound and inbound collection calls to resolve delinquent accounts • Analyze borrower financials to determine eligibility for retention options, including forbearances and modifications • Analyze borrower financials to determine eligibility for liquidation options, including short sale and deed in lieu • Maintain accurate and detailed records of customer interactions and account activity • Address and resolve complex account issues, discrepancies, and disputes • Review accounts for compliance with company policies, procedures, and regulatory requirements • Guide borrowers through delinquency resolution and home retention or liquidation options • Negotiate payment solutions • Resolve escalated issues and provide exceptional service

🎯 Requirements

• High School diploma or equivalent • Some college preferred • Minimum of 3 years’ experience in collections, loss mitigation or mortgage servicing • Excellent verbal and written skills • Strong negotiation and active listening skills • Problem solving, time management, and organizational skills • Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes • Strong attention to detail • Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC) • Ability to work in a fast-paced collaborative environment and manage multiple priorities • Strong computer skills including Microsoft Office applications • Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations • Ability to analyze and interpret complex documents to make sound decisions and recommendations • Ability to interact and communicate with individuals at all levels of the organization • Working hours of 11am-8pm EST • Successfully complete a background check and credit check as a condition of employment, where permitted by applicable law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive and supportive People First culture • Equal opportunity employment