Accounts Receivable Analyst

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

🔥 Funding within the last year

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Serve as a primary point of contact for the AR inbox and phone line, ensuring prompt, same-day responses to customer inquiries. • Conduct proactive, relationship-focused outreach to customers regarding account balances, helping ensure timely payments while maintaining strong partnerships. • Maintain thorough, well-organized account documentation and customer correspondence within NetSuite. • Partner with customers to research and resolve billing questions, ensuring accurate and up-to-date account balances. • Prepare regular AR aging and collections reporting to support leadership visibility into cash flow performance. • Complete customer-requested forms, vendor registrations, and onboarding requirements to support smooth account setup. • Collaborate cross-functionally with Customer Success, Sales, Billing, Legal, and other teams to ensure account matters are handled smoothly and efficiently. • Help maintain accurate, current customer tax documentation to support compliance and reporting accuracy. • Support month-end close processes, including account reconciliations and reserve analysis. • Provide documentation and support for internal and external audits. • Recommend process improvements that enhance the customer experience and strengthen accounts receivable operations. • Contribute to additional accounting projects as opportunities arise.

🎯 Requirements

• Bachelor's degree in Accounting, Finance, Business, or related field (preferred) or equivalent experience. • 1–2 years of experience in AR, collections, or general accounting. • Strong verbal and written communication skills. • High attention to detail, strong organizational skills, and reliability. • Quick learner, adaptable to new systems and tools.

🏖️ Benefits

• medical, dental, and vision coverage • FSA/HSA • 401(k) • flexible PTO • fully remote workplace • technology stipend • opportunities for advancement