Client Success Manager – Law Enforcement

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Build and maintain long-term, strategic relationships with Law Enforcement agencies nationwide • Drive adoption and continued engagement of the First Due platform across all levels of departments • Lead recurring executive and operational business reviews with Chiefs and Command Staff • Proactively identify at-risk accounts and strengthen satisfaction and retention • Partner with Sales on renewal strategy, contract expansion, and cross-sell opportunities • Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap priorities • Deliver targeted education, enablement, and engagement programs to drive utilization and measurable outcomes • Maintain accurate account health metrics, usage rate, and renewal forecasts • Represent the voice of the customer internally and advocate for First Due’s vision and best practices externally • Participate in user groups, conferences, and regional events to strengthen Law Enforcement relationships

🎯 Requirements

• Extensive experience working with or supporting Law Enforcement or Public Safety agencies • Demonstrated ability to manage enterprise-level customers with multiple stakeholders and complex needs • Strong communication and presentation skills; comfortable leading conversations with Chiefs, Command Staff, and agency leadership • Data-driven mindset with ability to interpret usage trends, risk signals, and growth opportunities • Strong organizational skills and ability to prioritize across multiple customers and deadlines • Familiarity with public safety technology ecosystems, including RMS, CAD, digital evidence, and personnel management, is a plus • Willingness to travel occasionally for onsite agency visits, conferences, or customer summits • Must be authorized to work for any US employer in the United States • Must successfully pass a criminal background check

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Comprehensive compensation and benefits package • Competitive pay