Client Success Manager

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Fusable

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

Fusable is a data and analytics platform that provides specialized market intelligence, equipment valuations, risk assessment, and integration tools to help companies buy, sell, finance, and insure heavy equipment and industrial assets more quickly and confidently. Built on the Fusable Data Core, the SaaS platform offers real-time prospecting, safety and crash data, ownership and financing records, APIs, and digital services tailored primarily to construction, trucking, agriculture, finance, insurance, and machine tools markets.

📋 Description

• Manage an assigned portfolio of RigDig customer accounts, with responsibility for retention, growth, and overall account health • Own annual retention and revenue growth targets within the assigned book of business • Develop and execute account strategies to increase engagement, product adoption, renewals, and customer value • Identify product expansion, utilization, and user adoption opportunities • Partner with Strategic Account Executives on renewals, expansion, and revenue growth • Maintain forecasts of renewal opportunities, account risks, and growth potential • Own the post-sale customer experience and serve as the primary customer contact • Build customer relationships and act as a trusted advisor • Identify customer risks and develop mitigation strategies • Lead recurring customer business reviews and deliver data-driven recommendations • Monitor adoption and engagement trends and implement improvement action plans • Demonstrate customer value and ROI for renewal and expansion discussions • Establish success plans and measurable goals with customers • Lead onboarding programs and conduct consultative customer training • Keep customers informed about product capabilities, enhancements, and industry best practices • Advocate for customer priorities with Product, Sales, Marketing, and Support teams • Capture and analyze customer feedback • Maintain accurate customer documentation in Salesforce and other business systems • Track customer health, adoption, retention, and growth metrics • Maintain account plans, success activities, and renewal readiness • Manage multiple priorities while providing responsive follow-through

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Client Services, Sales, or a related customer-facing role • Demonstrated success managing and growing customer relationships while achieving retention and revenue objectives • Experience managing a book of business and owning customer outcomes • Strong communication, presentation, and consultative problem-solving skills • Experience conducting customer training, onboarding, business reviews, or strategic account planning sessions • Ability to build relationships with stakeholders at multiple levels within customer organizations • Strong organizational skills with exceptional attention to detail and follow-through • Proficiency with Salesforce, Microsoft Office, and customer success tools • Bachelor's degree or equivalent professional experience

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k)-retirement plan • Paid time off • Paid holidays • Life and disability insurance • Flexible work schedules • Generous Paid Time Off • 13 Paid Company holiday observances • Remote work opportunities • A casual dress work environment • Physical fitness reimbursement • Discounts on various events, travel, and dining • Additional compensation may include bonuses and equity