Trainer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Deliver exceptional customer service during all interactions with internal and external customers • Conduct online and in-person training • Collaborate with customers to maximize their success with First Due products • Deliver intellectually stimulating instruction tailored to each customer's unique needs • Identify and mitigate gaps in customer knowledge • Nurture long-term customer relationships • Create knowledge base articles, release notes, training videos, and other instructional content • Serve as a subject matter expert for internal and external customers • Influence product adoption, customer satisfaction, overall engagement, and customer lifetime value • Plan, produce, write, record, and share training content covering First Due's full software suite • Report to the Director of Advisory Services

🎯 Requirements

• +5 years of firefighting/EMS experience • Technical experience managing or implementing software platforms within your fire department • Demonstrated excellent written, verbal communication and interpersonal skills • Experience in adult learning environments • Self-directed with strong organizational and time-management abilities • Ability to contribute and collaborate as member of a remote-based team • Project management experience • Demonstrated strong leadership abilities • Detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues • Experience creating knowledge base articles, release notes, video-based training, and other instructional content • Ability to build positive and effective work relationships with customers, co-workers, vendors, and others • Ability to travel 30% of the time to deliver in-person customer training • Must be authorized to work for any US employer in the United States • Must successfully pass a criminal background check • Must complete I-9 employment authorization verification through E-Verify

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Other benefits and perks • Reasonable accommodation during the interview process and employment • Competitive pay

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