Collections Operations Supervisor

🔥 19 hours ago

🌾 Iowa, North Carolina, +1 more states – Remote

🌾 Iowa – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $64.3k - $85.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Lead daily Collections team operations by monitoring queue activity and prioritizing workload • Meet departmental service levels and performance goals • Gather, analyze, and report collections data to management • Monitor team performance metrics, identify trends or gaps, and recommend improvement strategies • Train, coach, mentor, and provide side-by-side support to collections specialists • Review and maintain accurate, complete account documentation compliant with investor and regulatory requirements • Conduct annual performance reviews and ongoing performance evaluations • Set individual goals aligned with employee development and business objectives • Support hiring and onboarding by participating in interviews, assessing skills and cultural fit, and contributing to selection and integration • Perform special projects, audits, and analyses as required • Manage escalated or high-risk collection situations and ensure customer-focused outcomes • Drive adherence to investor, regulatory, and company standards and continuous process improvement

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • 3-5 years of mortgage servicing and collections experience • 2+ years demonstrated experience in a lead or supervisory role • Strong understanding of collections procedures, best practices, and regulatory requirements, including state and federal Fair Debt Collection laws • Working knowledge of the U.S. Bankruptcy Code and related bankruptcy procedures and regulations • Demonstrated leadership, coaching, and mentoring skills • Strong verbal and written communication skills, active listening, and problem-solving abilities • Ability to analyze and interpret moderate to complex account issues and make sound, informed decisions • Excellent time management and organizational skills; ability to handle multiple priorities in a fast-paced environment • Successful completion of a background check and credit check as a condition of employment, where permitted by applicable law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment