Customer Resolution Specialist

🔥 0 minutes ago

🌾 Iowa, North Carolina, +1 more states – Remote

🌾 Iowa – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Point of escalation • Research and respond to escalated inquiries and complaints from customers. • Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. • Troubleshoots to provide customer resolution. • Identifies emerging trends and notifies leaders • Provides written and verbal responses to customer inquiries. • Compose letters and emails to summarize key points from inquiries • Manage an inventory/pipeline of assigned cases • Maintain and create logs, records, and files. • Acts as a resource for information. • May perform customer setup, onboarding, and installations. • Test to make sure customer needs are met. • May provide training/product demonstrations.

🎯 Requirements

• High School diploma or equivalent required • Generally has 5+ years of related experience • Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service • Extensive knowledge of the company’s products and services • Excellent organization skills, strong time management, and the ability to meet deadlines • Strong research, and problem-solving skills • Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking • Strong MS Office skills • Excellent interpersonal and communication skills (verbal and written) • Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer • Strong knowledge of computerized data entry system or other relevant applications.

🏖️ Benefits

• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan