Director, HVAC Technical Services

🔥 13 hours ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $148.6k - $198.2k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Provide technical leadership, regulatory oversight, and operational supervision for the residential HVAC installation and replacement program • Serve as the designated qualifying individual in assigned states, where eligible and approved • Maintain required licenses, qualifications, and certifications and comply with licensing obligations • Oversee technical quality and regulatory compliance of independent licensed HVAC subcontractors • Review upgrade proposals for technical soundness, equipment compatibility, scope, and program alignment • Investigate customer complaints, installation defects, workmanship concerns, and complex service issues • Monitor contractor quality and performance data, identify trends, and develop corrective action, coaching, or training plans • Train contractors on installation quality, safety, customer service, documentation, and program procedures through virtual sessions and field visits • Advise contractors and internal employees on HVAC systems, installation practices, equipment options, and technical requirements • Partner with Business Development on contractor onboarding, training, development, sales readiness, and performance • Work with Supplier Management on equipment selection, compatibility, availability, feedback, and technical issues • Collaborate with Legal and Compliance on technical questions, regulatory matters, contractor qualifications, and escalated reviews • Track changes in state HVAC laws, licensing rules, building and safety requirements, and industry standards • Maintain records of technical reviews, contractor coaching, escalations, and corrective actions; recommend process improvements

🎯 Requirements

• Must hold and maintain current, active HVAC contractor and/or general contractor licenses in multiple states, in good standing with applicable licensing authorities • Bachelor’s degree, relevant technical degree, or equivalent combination of education and residential HVAC experience • 10+ years of experience in residential HVAC service, maintenance, installation, or technical operations • Progressive experience providing technical leadership, contractor oversight, quality improvement, or multi-market operations support • Ability to assess HVAC systems, replacement options, installation quality, equipment compatibility, and contractor work practices • Knowledge of applicable HVAC codes and standards, permitting and inspection practices • Experience leading, coaching, or developing contractor teams and holding service providers accountable for quality, safety, and customer outcomes • Strong analytical and problem-solving skills, including reviewing performance measures, recognizing trends, and recommending corrective actions • Clear written, verbal, and presentation skills • Strong collaboration, organization, follow-through, and customer-service judgment • Ability to manage competing priorities and travel as needed • Trade school diploma, apprenticeship, or equivalent formal HVAC training is valued

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment

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