Director, Client Solutions – Delivery

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $122.4k - $204.4k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Lead development and execution of client solution strategies aligned with business objectives, client needs, and product priorities • Partner with clients to understand challenges, identify opportunities, and design scalable solutions • Drive complex client implementations, program launches, enhancements, and solution delivery through operational readiness • Lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management • Develop business cases, scope documents, requirements, solution recommendations, and executive communications • Manage client relationships and build credibility with senior stakeholders • Monitor program performance, profitability, and key success metrics and implement improvements • Lead and coach team members while influencing matrixed organizational resources • Communicate risks, priorities, decisions, and progress to executives, clients, and business partners • Travel for client meetings, program launches, stakeholder workshops, and strategic planning sessions as needed

🎯 Requirements

• Bachelor’s degree or equivalent experience • 7+ years of experience in client solutions, implementation, program management, and team leadership • OEM and/or retail industry experience required • Demonstrated success leading large-scale client implementations and cross-functional initiatives • Proven consulting, stakeholder management, negotiation, and relationship-building skills • Ability to influence across matrixed organizations and drive decisions in fast-paced, ambiguous environments • Experience developing scalable solutions and implementation strategies based on client needs • Effective executive communication skills • Analytical problem-solving skills focused on execution and results • Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project • Approximately 20% travel • MBA or other advanced degree (helpful) • Experience working in Agile development environments (helpful) • Experience with AI-assisted documentation, business process improvement, journey mapping, or operational transformation initiatives (helpful) • Bilingual capabilities may be beneficial

🏖️ Benefits

• Remote-friendly work environment • Flexible work environment • Collaboration-focused culture • U.S. benefits information provided • Identity verification process and virtual video interviews

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