Service Director

🔥 13 hours ago

🏄 California, Nevada, +1 more states – Remote

🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote

💵 $108k - $162k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Implement the service strategy within the California Valley (CA-99 corridor) and Northern Nevada market • Drive operational and commercial business objectives by leading and coaching Field Engineers • Partner with the Market Service Vice President, local commercial account community, and peer management staff • Execute business growth initiatives and drive customer satisfaction • Serve as the point of contact for critical local customer service and support issues • Build strong internal and external relationships to improve customer outcomes, market and order visibility, market share, and profitability • Act as the single customer point of contact for timely resolution of support concerns • Maintain knowledge of assigned regions, coverage areas, product lines, and equipment installations • Establish ongoing technical and business support for assigned customers • Hire, develop, and manage team talent, including staffing and performance development • Lead small projects and help colleagues and team members reach consensus

🎯 Requirements

• Bachelor’s degree from an accredited university or college, or a high school diploma/GED with at least 4 years of related experience • 5+ years of experience leading teams • Demonstrated ability to coach and mentor team members • Demonstrated verbal and written communication skills • Ability to analyze and resolve problems • Demonstrated ability to lead programs/projects • Ability to document, plan, market, and execute programs • Proven experience managing customer relationships • Ability to understand customer issues and drive technical or business resolution • Must live or be willing to relocate to the Greater Portland area • Must be willing to travel 2–3 days in the field (40–50% travel) • Prior experience managing a Field Service team in equipment maintenance preferred • Prior field sales or field service experience preferred • Ability to work legally in the United States; employment visa sponsorship is not provided • Successful completion of a drug screen as applicable

🏖️ Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Relocation assistance • Competitive compensation • Drug screen as applicable • Potential coverage of customer vaccination mandates

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