Director, U.S. Services

🔥 15 hours ago

🍂 Massachusetts, Texas – Remote

🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

M-Files

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

M-Files is a leader in knowledge work automation, providing intelligent solutions for document management, workflow automation, and content collaboration. The company focuses on automating and simplifying processes for knowledge workers, enhancing productivity, compliance, and security. With a range of industry-tailored solutions, M-Files integrates seamlessly with various existing applications like Microsoft 365, Google Workspace, and Salesforce, offering comprehensive enterprise content management.

📋 Description

• Own the U.S. Services business, including its P&L, people, and relationship with Sales. • Report to the Global SVP, Services, and participate in the global services leadership team. • Run the regional P&L, owning revenue, margin, utilization, and forecast accuracy. • Partner with U.S. sales leadership and account teams on pipeline, scoping, pricing, and deal strategy. • Lead and grow the team by managing and developing managers and consultants and hiring ahead of demand. • Own recruiting, onboarding, and regional performance. • Protect delivery quality by ensuring projects are on time, on budget, and referenceable. • Intervene in at-risk engagements and strategic accounts. • Expand managed services, advisory, and enablement alongside implementation work. • Help the team apply AI to improve productivity, quality, and margin and shape AI-related customer service offerings.

🎯 Requirements

• Substantial leadership experience in professional services, consulting, or customer delivery at a software or SaaS company, including direct P&L responsibility. • A record of growing a services organization while holding or improving margin. • Experience working closely with sales on pre-sales, scoping, and commercial structure, and the credibility to push back when a deal doesn’t make sense. • Experience hiring and developing consultants and managers, and handling performance issues directly. • Comfort with utilization, backlog, and forecasting metrics, and the discipline to act on them. • Strong communication with customers, executives, and a distributed team. • Hands-on experience applying AI to services delivery or internal operations, with real results rather than just tool exposure (nice to have). • Background in enterprise content management, information management, or document-heavy workflows (nice to have). • Experience in regulated industries such as financial services, insurance, or the public sector (nice to have). • Experience with managed services or recurring revenue service models (nice to have). • Experience leading teams across multiple time zones or countries (nice to have).

🏖️ Benefits

• 10 paid holidays annually • Unlimited PTO • Matching 401K Plan (25% of employee's contribution up to the IRS max) • Health insurance (PPO and HDHP/HSA plans offered) • Dental insurance • Vision insurance • Life insurance (1x employee salary) • Short-term disability (employer paid) • Long-term disability (employer paid) • Flexible Spending Plan (medical and dependent) • Remote work flexibility to establish work/life balance

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume