Production Center Manager – Title Operations

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Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Direct and manage day-to-day operations of a Production Center in title production operations • Direct and manage production processes and employees domestically and globally • Develop short-term and long-term goals and objectives • Apply technical knowledge of process workflow and FAST/electronic imaging databases • Deliver business segment goals, team and management performance, appraisals, salary administration, incentives, corrective action, and hiring of qualified lead candidates • Communicate production changes, process improvements, and initiatives • Develop strategic plans with the Executive Regional Production Director • Ensure teams understand roles and responsibilities through clear goals and communication • Drive problem-solving activities and informed operational decisions • Improve product quality, cost, and customer cycle-time service levels • Work with the Business Unit Financial Organization and ERPD to improve unit cost performance • Analyze monthly P&L and unit cost data • Hire, train, and develop subordinates • Provide feedback, delegate tasks, and identify training needs • Travel to customer sites as needed • Drive cross-training and increase outsourcing volumes with global operations • Provide input on operational plans and strategic business initiatives

🎯 Requirements

• Bachelor’s degree or equivalent experience • Minimum of 6–10 years in title production • At least 2 years operating in a managerial/leadership position • Integrity, honesty, excellent verbal and written communication, and presentation skills • Ability to consistently meet deadlines and drive results • Strong customer service skills • Ability to multitask in a fast-paced production environment • Effective interpersonal skills; experience working with offshore teams is a plus • Strong working knowledge of Excel and other Microsoft Office products • Efficient use of FAST and Crystal Reports • Knowledge of process workflow and electronic imaging databases such as DATATREE and DATATRACE • Ability to travel to customer sites as needed

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment

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