Senior Business Systems Analyst

🔥 2 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $85k - $113.3k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Serve as the strategic liaison between Product Management, Engineering, Operations, Customer Support, and business stakeholders. • Translate business needs into well-defined business and functional requirements for scalable software solutions. • Partner with cross-functional teams to define requirements, analyze business processes, and drive continuous improvement throughout the product lifecycle. • Support software product delivery through business analysis, requirements definition, and solution validation. • Participate in backlog refinement, sprint planning, requirements clarification, and release readiness activities. • Analyze customer feedback, support trends, and enhancement requests to identify business needs and recommend product improvements. • Use operational and product metrics to support decision-making, identify trends, and recommend continuous improvements. • Lead cross-functional collaboration across product, engineering, quality assurance, customer support, operations, and business stakeholders. • Document and refine user stories, acceptance criteria, process flows, functional specifications, and business documentation. • Maintain traceability of business requirements throughout the software development lifecycle. • Support requirements analysis, solution design, release planning, launch support, Early Life Support, and ongoing product enhancements. • Participate in User Acceptance Testing, validate completed functionality, and ensure delivered solutions align with documented requirements.

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or related field; equivalent work experience considered. • 5+ years supporting software delivery, product development, or business systems analysis. • Experience working within Agile software development teams. • Experience facilitating requirements workshops and stakeholder interviews. • Experience documenting and refining user stories, acceptance criteria, and functional specifications. • Experience supporting software releases, production support, and post-release stabilization activities. • Experience with Agile work management and backlog tools, including Jira and Azure DevOps. • Knowledge of Confluence and collaboration platforms. • Experience with business process modeling and workflow documentation tools, including Visio and Lucidchart. • SQL querying and relational database concepts. • Knowledge of RESTful APIs, JSON, and system integration concepts. • Experience with business intelligence and reporting platforms, including Power BI, Tableau, and DOMO. • Ability to manage multiple priorities in a fast-paced Agile product environment. • Strong analytical, critical thinking, and problem-solving skills. • Excellent written and verbal communication skills. • Strong facilitation and stakeholder management skills. • Ability to work independently and collaborate within cross-functional product teams.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment