Customer Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

Healthcare • Healthcare Insurance • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians • Deliver comprehensive customer support, including technical assistance • Manage assigned work queues, including internal cases, emails, faxes, voicemails, and follow-up actions • Prioritize and execute tasks in a fast-paced, deadline-driven remote environment • Use Microsoft Office, Salesforce Service Cloud, and other relevant platforms • Handle personal health information in accordance with state and federal regulations • Investigate and resolve service-related issues using helpdesk platforms • Collaborate cross-functionally with internal teams to resolve customer concerns • Document customer interactions thoroughly • Escalate unresolved issues, missed opportunities, and process gaps to leadership • Maintain responsiveness and professionalism across verbal, written, and digital communication channels • Support coverage across day, evening, and overnight shifts, including weekends and holidays

🎯 Requirements

• Solid understanding of medical terminology and basic healthcare operations • Familiarity with HIPAA regulations governing the privacy and security of personal health information • 3–5 years of experience in customer support, technical support, or client services • Prior experience in a call center or medical office setting is preferred • Strong verbal and written communication skills • Excellent organizational and interpersonal skills • Ability to work independently in a remote, deadline-driven environment • Advanced proficiency in Microsoft Office Suite • Experience with CRM and helpdesk platforms, including Salesforce and Service Cloud, is preferred • Proficiency in managing support tickets and navigating complex customer interactions • Analytical and detail-oriented, with a problem-solving mindset • Completion of some college coursework is a plus • Bilingual proficiency in Spanish is a plus

🏖️ Benefits

• Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance for employees who waive medical coverage • Remote-first work environment • Flexible paid time off • Summer Fridays • Employer-match 401(k) plan • Monthly phone stipend • First Stop Health virtual care solutions—Urgent Care, Mental Health, and Primary Care—from the first day