
51 - 200 employees
Founded 2011
🏥 Healthcare
⚕️ Healthcare Insurance
👥 B2C
Healthcare • Healthcare Insurance • B2C
First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.
🔥 8 minutes ago
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51 - 200 employees
Founded 2011
🏥 Healthcare
⚕️ Healthcare Insurance
👥 B2C
Healthcare • Healthcare Insurance • B2C
First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.
• Own monthly billing cycles, broker commission payments, sales commission verification, and accounts receivable duties including collections • Generate and distribute customer invoices bi-monthly accurately and on schedule • Process quarterly, semi-annual, and annual invoices and calculate eligible true-ups • Manage monthly self-billing processes, including validating customer-reported headcounts and payments • Manage the billing inbox and respond to internal and external inquiries • Review billing data, customer configurations, pricing, headcounts, and contract terms to identify and resolve discrepancies • Collaborate with Client Success, Sales, RevOps, and Analytics on complex billing issues and billing experience improvements • Process Savings Guarantee and miscellaneous credit memos with manager approval as needed • Recommend process, system, or reporting improvements to reduce recurring billing issues and manual work • Post ACH payments daily using the Cash Application tool in Ordway • Follow up on over/under payments and past-due accounts • Complete vendor forms, collect ACH Collection forms, and maintain bank templates • Process ACH Collection payments bi-monthly using Treasury Software • Process returns and resolve banking information issues with customers • Assist with posting lockbox payments as needed • Calculate and accrue broker commissions monthly • Gather broker banking and contact information and process quarterly commission payments and statements • Coordinate with brokers, Sales, RevOps, and Client Success regarding commission inquiries, adjustments, and corrections • Support month-end and year-end financial close activities for broker and sales commissions • Gather data on new go-live and closed-won deals and calculate monthly sales commissions • Review sales commission calculations with RevOps and enter monthly journal entries
• Bachelor’s degree in Accounting, Finance, or related field • 4–6 years of progressive billing, accounts receivable, collections, and accounting experience • Experience managing high-volume billing cycles and resolving customer billing discrepancies • Strong accounts receivable and collections experience, including customer outreach, payment follow-up, and cash application • Experience calculating, processing, and reconciling broker and/or sales commissions preferred • Proficiency with accounting software such as NetSuite, SAP, Oracle, or QuickBooks • Excel skills including formulas, pivot tables, and data analysis • Ability to work independently and collaboratively across teams • Ability to communicate professionally and clearly with customers, brokers, and internal stakeholders
• Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance for employees who waive medical coverage • Remote-first work environment • Flexible paid time off • Summer Fridays • Employer match 401(k) plan • Monthly phone stipend • First Stop Health virtual care membership benefit from the first day, including Urgent Care, Mental Health, and Primary Care
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