Senior Client Tech Support Associate

🔥 12 hours ago

🌵 Arizona, Florida, +17 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $37.4k - $50.6k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Provide first-level technical support to clients by responding to inquiries and resolving client issues in a timely manner • Troubleshoot and diagnose technical problems, providing effective solutions to ensure client satisfaction • Document and track client interactions and resolutions in designated systems • Collaborate with cross-functional teams to escalate and resolve complex technical issues • Explain complex technical concepts in simple, clear language appropriate to clients • Monitor, measure, and optimize utilization of application, hardware, software, and telecommunications components to meet client needs • Help merchants and employees with account access, password resets, reports and transactions, website navigation, online ordering, payment processing issues, setup and configuration, and troubleshooting errors • Help users integrate and get the most out of Fiserv's digital products

🎯 Requirements

• 2+ years of experience supporting customers in a high-volume, metrics-driven technical support environment involving hardware, software, web applications, or network connectivity • 2+ years of experience troubleshooting technical issues using diagnostic steps, case documentation, and customer communication across multiple support interactions • Experience using ticketing, customer relationship management, remote support, or knowledge management tools to document issues and resolutions • Any combination of educational background, related experience, and/or military experience • Experience in the financial services industry • Experience troubleshooting point-of-sale systems, payment devices, peripherals, or merchant-facing technology in a support, retail, hospitality, or service environment • Experience troubleshooting payment processing, Europay, Mastercard, and Visa (EMV), or card-present transaction issues • Experience supporting small business merchants with device setup, peripheral pairing, or connectivity troubleshooting

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodation during the application and hiring process