Business to Business Representative

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Five Star Solutions

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Make outbound cold calls to businesses and potential customers • Handle inbound calls and follow up with interested prospects • Speak with business owners, managers, and other decision-makers • Build rapport and establish relationships through natural conversation • Identify customer needs and determine whether products/services are a good fit • Present solutions and make sales offers conversationally • Follow up with prospects through phone and other communication channels • Maintain accurate notes and customer information in company systems • Manage multiple conversations, systems, and tasks throughout the day • Overcome objections and move conversations toward a sale • Connect with businesses such as automotive dealerships, medical clinics, dental offices, and other professional organizations • Explain the value of the company's services

🎯 Requirements

• Previous sales, cold calling, telemarketing, or business-to-business experience preferred • Excellent verbal communication and active listening skills • Comfortable speaking with business owners and decision-makers • Confidence making cold calls and initiating conversations with new contacts • Ability to have casual, engaging conversations without relying on a script • Strong ability to think quickly and respond naturally to customer questions • Comfortable multitasking between phone calls, computer systems, research, and customer information • Self-motivated and driven to meet or exceed sales goals • Comfortable hearing "no" and pursuing the next opportunity • Professional, positive, and personable communication style • Strong computer and typing skills • Ability to work independently while also being a strong team player • Ability to work 9:00am–6:00pm EST, Monday–Friday

🏖️ Benefits

• Paid training, typically 1 week from 9:00am–6:00pm Monday–Friday (EST) • Benefit eligible on the 1st of the month after 60 days

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