Lead Qualification Representative

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Florida, +11 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

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Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $25M Post IPO debt on 2022-01

Healthcare • Logistics • Consulting

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages • Ask probing questions and use critical thinking to determine next steps with empathy and patience • Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution/next steps, including routing to the proper queue • Follow proper and professional escalation procedures • Provide remote support to individuals who may need assistance with payroll services

🎯 Requirements

• Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA • Must pass all assessments, background, and drug screening • High school diploma or equivalent • Ability to communicate verbally and in writing in English and French (Quebecois) fluently • Ability to type quickly and accurately • Ability to handle high chat and call volumes • Strong customer service and de-escalation skills • Strong attention to detail • Analytical thinking and problem-solving • Ability to navigate multiple windows and applications to provide accurate information to end users • Ability to work flexible shifts based on business needs • Prior CRM experience

🏖️ Benefits

• Group Health and Wellness (Medical, Dental, and Vision) • 100% Remote • Health Savings Account (HSA) • Educational Assistance • Voluntary plans, including critical illness, accident, and hospitalization • 401k plan with Company Match and Roth contributions | Immediate vesting • Pet Insurance • Free legal services • Employee discount programs